- How do I get technical support?
- You can reach our technical support team through this contact form or by email. We typically respond within 24 hours for standard inquiries and within 4 hours for urgent technical issues.
- What should I include when reporting a bug?
- When reporting a bug, please include: the steps to reproduce the issue, your browser and operating system, any error messages you received, and screenshots if applicable. This helps us resolve your issue faster.
- How can I reset my password?
- Click on 'Forgot Password' on the login page and enter your email address. You'll receive a password reset link within a few minutes. If you don't see the email, check your spam folder.
- Why is my photo restoration taking longer than expected?
- Processing times can vary based on image size, complexity, and current server load. Most restorations complete within 30 seconds to 2 minutes. If your restoration is taking longer, please contact support with your restoration ID.
- Can I get a refund for my purchase?
- Yes, we offer refunds according to our refund policy. Please contact support with your order details, and we'll process your request. Most refunds are processed within 5-7 business days.
- How do I upgrade or downgrade my plan?
- You can change your plan anytime from your account settings. Upgrades take effect immediately, while downgrades take effect at the next billing cycle. Contact support if you need assistance with plan changes.
- What file formats are supported?
- We support JPEG, PNG, TIFF, BMP, and most RAW file formats. Maximum file size is 50MB for free accounts and 200MB for paid plans. If you have a different format, please contact support.
- Is my data secure and private?
- Yes, we take privacy seriously. All uploads are encrypted, we don't store images permanently, and we never share your data with third parties. For detailed information, please review our privacy policy.
Can't find what you're looking for?
Check our comprehensive FAQ page or contact our support team directly.