Your privacy and data protection are fundamental to our service. Learn how we collect, use, and protect your personal information.
Last updated: January 8, 2025
Introduction
Pinin ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and protect your information when you use our AI-powered photo restoration services and website.
By using our services, you agree to the collection and use of information in accordance with this policy. We are committed to transparency and compliance with applicable privacy laws including GDPR, CCPA, and other international regulations.
Information we collect
Personal information
We collect information you provide directly to us, including:
Name and email address for account creation and communication
Payment information processed securely through third-party providers
Profile information and preferences you choose to share
Communications with our support team
Images and content
When you use our photo restoration services, we collect:
Original images you upload for restoration
Processed and restored images generated by our AI
Metadata associated with uploaded files
Usage data related to restoration requests and preferences
Usage and technical data
We automatically collect information about how you interact with our services:
Device information (browser type, operating system, device identifiers)
Usage patterns, feature interactions, and service performance data
IP address, location data, and connection information
Cookies and similar tracking technologies
How we use your information
We use the collected information for the following purposes:
Service delivery
Process and restore your uploaded images
Manage your account and provide customer support
Process payments and deliver services
Maintain service functionality and security
Communication & support
Send service updates and important notifications
Respond to inquiries and provide customer support
Send marketing communications (with consent)
Gather feedback to improve our services
Service improvement
Analyze usage patterns to enhance user experience
Improve our AI algorithms and restoration quality
Develop new features and services
Conduct research and analytics
Legal & security
Comply with legal obligations and regulations
Prevent fraud and ensure platform security
Protect our rights and legitimate interests
Resolve disputes and enforce agreements
Data sharing and third parties
We may share your information with trusted third-party service providers and in specific circumstances:
Service providers
We work with vetted third-party companies to provide essential services including payment processing (Stripe), analytics (Google Analytics), AI processing, customer support tooling, and authentication services (OAuth providers). These providers have limited access to your data and are contractually bound to protect your information.
Legal requirements
We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, prevent fraud, or ensure user safety.
Business transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
Data security and protection
We implement comprehensive security measures to protect your personal information:
Technical safeguards
End-to-end encryption for data transmission
Secure server infrastructure and data centers
Regular security audits and vulnerability assessments
Access controls and authentication protocols
Organizational measures
Employee training on data protection practices
Strict access controls and monitoring systems
Incident response and breach notification procedures
Regular backup and disaster recovery protocols
Your privacy rights
Depending on your location, you may have the following rights regarding your personal information:
Access and portability
Request access to your personal data and receive a copy in a portable format.
Correction and updates
Request correction of inaccurate or incomplete personal information.
Deletion
Request deletion of your personal data, subject to legal and legitimate business requirements.
Opt-out and consent withdrawal
Withdraw consent for data processing or opt-out of marketing communications at any time.
Data retention
We retain your information for different periods based on the type of data and purpose:
Account information: Retained while your account is active and for a reasonable period after closure
Images: Original and processed images are retained for 30 days unless deleted earlier by you
Usage data: Aggregated and anonymized data may be retained longer for analytics purposes
Legal requirements: Some data may be retained longer to comply with legal obligations
International data transfers
Our services may involve transferring your data internationally. We ensure appropriate safeguards are in place including:
Adequacy decisions and approved transfer mechanisms
Standard contractual clauses with service providers
Binding corporate rules and certification mechanisms
Children's privacy
Our services are not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.
Changes to this policy
We may update this Privacy Policy periodically. Significant changes will be communicated through email or prominent notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact us
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Data protection officer: [email protected]
For additional information about our services, please review our Terms and Conditions.