Terms and Conditions

Account creation requirements

• You must provide accurate, complete, and current information when creating an account
• You are responsible for maintaining the security and confidentiality of your account credentials
• You must be at least 13 years old (16 in the European Union) to create an account
• Each person or legal entity may maintain only one active account
• Business accounts require valid business registration information

Account responsibilities and security

• You are fully responsible for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account or security breach
• Maintain accurate and up-to-date contact information for important communications
• Use strong passwords and enable two-factor authentication when available
• Do not share your account credentials with third parties

Prohibited system activities

• Attempting to reverse engineer, hack, or circumvent our systems and security measures
• Using automated tools, bots, or scripts to access our services without explicit permission
• Interfering with, disrupting, or overloading our services, servers, or network infrastructure
• Creating multiple accounts for fraudulent, deceptive, or system abuse purposes
• Reselling, redistributing, or sublicensing our services without proper authorization
• Attempting to gain unauthorized access to other users' accounts or data

Your content and rights

• You retain full ownership and intellectual property rights to images you upload to our service
• You grant us a limited, non-exclusive license to process, analyze, and restore your images as requested
• You represent and warrant that you have all necessary rights to upload and process the submitted images
• You agree to indemnify us against any claims, damages, or losses related to your uploaded content
• We do not claim ownership of your original content or restored images

Our intellectual property

• Our AI models, algorithms, proprietary technology, and restoration techniques remain our exclusive property
• The Pinin brand, logo, trademarks, and website design are protected by intellectual property laws
• You may not copy, modify, distribute, or create derivative works based on our proprietary technology
• All software, documentation, and technical materials are protected by copyright and trade secret laws

Payment processing and pricing

• All payments are processed securely through Stripe, our certified payment processor
• Prices are displayed in the currency shown at checkout and include applicable taxes where required
• Payment is required in full before service delivery for one-time purchases
• We reserve the right to modify pricing with at least 30 days advance notice to existing customers
• Enterprise customers may be eligible for custom pricing and payment terms

Subscription services and billing

• Subscription fees are billed automatically in advance on a recurring monthly or annual basis
• Cancellations take effect at the end of the current billing period with no partial refunds
• Failed payments may result in service suspension until payment is successfully processed
• Price changes for existing subscriptions will be communicated at least 30 days in advance
• You can manage your subscription and billing information through your account dashboard

AI technology limitations

• AI restoration results may vary significantly based on original image quality, damage extent, and technical factors
• We do not guarantee specific outcomes, aesthetic results, or restoration success rates
• Processing times may vary based on image complexity, system load, and service tier
• Some severely damaged or low-quality images may not be suitable for AI restoration
• Historical accuracy in colorization and restoration cannot be guaranteed

Service availability and performance

• Services are provided "as is" and "as available" without warranties of any kind
• We may temporarily suspend services for maintenance, updates, or technical improvements
• We are not liable for service interruptions, downtime, or third-party service dependencies
• Internet connectivity and browser compatibility requirements apply
• We strive for 99.9% uptime but do not guarantee uninterrupted service availability

Termination by you

• You may terminate your account and these Terms at any time through your account settings
• Termination does not entitle you to refunds of prepaid fees or unused subscription periods
• You remain liable for all charges incurred before the effective date of termination
• Upon termination, your access to paid features will cease at the end of the current billing period

Termination by us

We may terminate or suspend your account immediately, with or without notice, if you:

• Violate these Terms, our policies, or acceptable use guidelines
• Engage in fraudulent, illegal, or harmful activities
• Pose a security risk to our systems, infrastructure, or other users
• Fail to pay required fees or charges when due
• Provide false information or misrepresent your identity
• Abuse our services or attempt to circumvent usage limitations

Initial resolution and customer support

Before pursuing formal legal action, we strongly encourage you to contact our customer support team directly to resolve any disputes, concerns, or issues informally. We are committed to good faith efforts to resolve disputes through direct communication and customer service.

Most disputes can be resolved quickly and satisfactorily through our support channels, including email support and account management services.

Mediation and arbitration

If informal resolution through customer support is unsuccessful, disputes may be resolved through mediation or binding arbitration as permitted by applicable law and mutual agreement of the parties. Arbitration proceedings, if agreed upon, shall be conducted in English in Milan, Italy, under the rules of the Milan Chamber of Arbitration.