Understanding our refund policies for AI restoration services, manual restoration, and subscription plans to ensure transparency.
Last updated: January 8, 2025
Overview
This Refund Policy outlines the terms and conditions for refunds on Pinin's AI-powered photo restoration services and related offerings. Please read this policy carefully before making a purchase, as different services have different refund eligibility criteria.
This policy is designed to be fair to both our customers and our business while complying with consumer protection laws in various jurisdictions including the European Union, United States, Australia, and other international markets.
AI photo restoration services
No refunds for result dissatisfaction
Important policy: We do not offer refunds if you are unhappy with the final result of our AI photo restoration service. AI restoration technology, while advanced, produces varying results depending on multiple factors including original image quality, damage extent, file format, and the nature of the restoration needed.
By using our AI restoration service, you acknowledge that AI restoration results may not meet your specific expectations or aesthetic preferences, and you accept this risk before processing payment. This policy ensures we can offer our AI services at accessible pricing points.
What we cannot guarantee
Perfect restoration of heavily damaged or low-quality images
Specific aesthetic outcomes or artistic preferences
Restoration of images that lack sufficient original data
Exact color matching or historical accuracy
Results that match manually edited samples or examples
Restoration of copyrighted or inappropriate content
Technical limitations
AI restoration technology has inherent limitations. Results depend on multiple factors including:
Original image resolution and quality
Type and extent of damage or degradation
Image format and compression artifacts
Available training data for similar image types
Lighting conditions and color information in the source
Subject matter complexity and restoration requirements
Manual image restoration service
Guaranteed results and refunds
Unlike our AI service, our manual image restoration servicecomes with quality guarantees and refund protection.
Manual service guarantees
Professional human review and editing by skilled restoration specialists
Multiple revision rounds included in the service price
Quality assurance review before delivery
Full refund if service standards are not met
Satisfaction guarantee with comprehensive revision options
Direct communication with restoration specialists
Manual service refund conditions
Full refunds are available for manual restoration services under the following conditions:
Service is not delivered within the agreed timeframe without prior notification
Final result does not meet the specified quality standards outlined in your order
Service cannot be completed due to unforeseen technical limitations
Customer remains unsatisfied after all included revision rounds have been completed
Service delivery fails to meet the professional standards promised in your order agreement
Refund exceptions
While our standard AI service policy does not include result-based refunds, we may consider limited refunds in the following exceptional circumstances:
Technical failures
Payment processed successfully but service not delivered due to system errors
Technical errors preventing service completion despite multiple attempts
System failures resulting in corrupted, incomplete, or unusable results
Server downtime or service interruptions preventing access to completed work
Billing and payment errors
Duplicate charges for the same service order
Charges made without proper user authorization or consent
Billing errors resulting in incorrect amounts being charged
Currency conversion errors or processing fee discrepancies
Service unavailability
Service discontinuation or permanent unavailability after payment
Extended maintenance periods preventing service delivery beyond reasonable timeframes
Changes to service terms that materially affect already-purchased services
Refund process
How to request a refund
- Contact our support team within 30 days of service completion
- Provide your order number and detailed explanation
- Include supporting documentation if applicable
- Allow 5-7 business days for review and response
Refund timeline
- Refund review: 5-7 business days
- Approved refunds processed within 3-5 business days
- Bank/card processing time: 3-10 business days (varies by institution)
- Total expected time: 7-14 business days
Chargebacks and disputes
Before initiating a chargeback with your bank or credit card company, please contact us directly. We are committed to resolving disputes fairly and efficiently. Chargebacks may result in account suspension and additional fees.
Subscription services
For any current or future subscription-based services, the following terms apply:
Cancellation policy
Cancellations must be made before the next billing cycle begins
Access continues until the end of the current billing period
No automatic renewal after cancellation
Refund conditions
No refunds for partially used subscription periods
Refunds may be considered for technical issues preventing service use
Pro-rated refunds for service discontinuation by us
International customers
This refund policy applies to all customers regardless of location. However, additional consumer protection laws in your jurisdiction may provide additional rights. Currency conversion fees charged by banks or payment processors are not refundable.
Contact information
For refund requests or questions about this policy, please contact our support team. For additional terms and conditions, please review our Terms and Conditions.
Policy updates
This Refund Policy may be updated periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.